Waiting for Capita

Daffs

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Hi all,
I know this is probably a silly question. Is there any way to "hurry" Capita up ??o_O

They requested a letter from the Ortho regarding a broken arm. We have since sent that through to them, but have not had any sort of response for nearly a week. Trouble is the South African event is coming up in March and it seems they cannot confirm my son's attendance until Capita have "cleared" him. I am guessing of course, the nurse just said send the letter so we can notify the careers office. Does that mean he was TMU'd ? It's difficult when dealing with a giant sized overseas mailbox email address and not one on one with someone. Difficult to establish who is waiting for what etc. :(
 

ThreadpigeonsAlpha

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Hi all,
I know this is probably a silly question. Is there any way to "hurry" Capita up ??o_O

They requested a letter from the Ortho regarding a broken arm. We have since sent that through to them, but have not had any sort of response for nearly a week. Trouble is the South African event is coming up in March and it seems they cannot confirm my son's attendance until Capita have "cleared" him. I am guessing of course, the nurse just said send the letter so we can notify the careers office. Does that mean he was TMU'd ? It's difficult when dealing with a giant sized overseas mailbox email address and not one on one with someone. Difficult to establish who is waiting for what etc. :(

Sadly not. Capita is not thought highly of, and I have fallen foul of its horrendous system, its a shambles. But that’s another story for another day.

It’s a bit of an ache for you lot to go through the overseas application, but keep with it. Don’t let him lose faith.

Hopefully @CHUB! or @Ninja_Stoker should be able to help and offer some solid advice.
 

Ninja_Stoker

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If there are medical issues that need further detail, the individual is placed TMU pending the information being received & reviewed by an occupational specialist.

If the info is adequate, a decision will been made to either proceed or reject.

Generally it takes a couple of weeks to review the history once received.
 

Capricorn87

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@ThreadpigeonsAlpha and @Ninja_Stoker, taking into consideration the regarded status of Capita, and the waiting period for their responses etc etc, would you gentlemen be able to give insight whether this could negatively influence lads like us for the upcoming event in South Africa as mentioned by @Daffs ?

I had my triage call on Friday (15/2/2019)
I did send a full comprehensive report from my GP upon initial application, and yet they're asking for more (which is being sent), not to be rude bud would it not be better to see/visit a Physician appointed by MOD to physically prod and poke at us. The Nurse of Capita seemed like a nice lady but the fairness of the telephonic assessment seems a tad questionable.
(Just some shared thoughts I guess)
 

Ninja_Stoker

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@ThreadpigeonsAlpha and @Ninja_Stoker, taking into consideration the regarded status of Capita, and the waiting period for their responses etc etc, would you gentlemen be able to give insight whether this could negatively influence lads like us for the upcoming event in South Africa as mentioned by @Daffs ?

I had my triage call on Friday (15/2/2019)
I did send a full comprehensive report from my GP upon initial application, and yet they're asking for more (which is being sent), not to be rude bud would it not be better to see/visit a Physician appointed by MOD to physically prod and poke at us. The Nurse of Capita seemed like a nice lady but the fairness of the telephonic assessment seems a tad questionable.
(Just some shared thoughts I guess)
The Capita Triage Nurse has a yes/no list which they are unfortunately unable to deviate from - as mandated by the service (not Capita). They will refer borderline issues to the Service entry Medical Cell if in doubt, but need as much relevant info as possible - for example:

If someone has a history of asthma, they need to know what treatment they've received, number of prescriptions, period symptom & treatment-free, type of medical, periods of hospitalisation, age at last recorded incidence, etc.

The good news is, the default setting, if in doubt, is to reject. If they require more info, then it's in the individual's best interest to ensure adequate, relevant & detailed info is supplied.

Bear in mind, we are not sending recruiting teams to Australia, New Zealand, Canada, Ghana, Nigeria, India, etc., so if they are visiting your country, the tip is to capitalise on the advantage afforded.

Those travelling from overseas could get all the way to UK at their own expense ....and fail the Face to Face Medical, so they are trying to avoid this by medically screening, as best they can, to avoid this. There will still undoubtedly be some people that rock-up and fail the hearing test, the beighton test, blood pressure test, or have some undisclosed lurgy or injury which precludes entry but the aim is to minimise the risk of disappointment upon arrival.
 

Capricorn87

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@Ninja_Stoker, good feed back sir, I appreciate it.
I am however still concerned that this waiting period on Capita may negatively influence my chances of attending the SA event opportunity.
I am however confident that the reports once received by Capita will have a positive outcome. It's a state of mind.
 

Aura

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Not South African, but I'm in the same boat. Haven't heard anything since I sent in all my paperwork.
 

ThreadpigeonsAlpha

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@ThreadpigeonsAlpha and @Ninja_Stoker, taking into consideration the regarded status of Capita, and the waiting period for their responses etc etc, would you gentlemen be able to give insight whether this could negatively influence lads like us for the upcoming event in South Africa as mentioned by @Daffs ?

I had my triage call on Friday (15/2/2019)
I did send a full comprehensive report from my GP upon initial application, and yet they're asking for more (which is being sent), not to be rude bud would it not be better to see/visit a Physician appointed by MOD to physically prod and poke at us. The Nurse of Capita seemed like a nice lady but the fairness of the telephonic assessment seems a tad questionable.
(Just some shared thoughts I guess)

I think it negatively impacts people applying from everywhere, not just over seas.

But it won’t change. The MOD has lost too much money on it, and are too embarrassed so they keep pushing it.

The contract is up in 2020 though. So hopefully it gets binned.
 

Hoofin

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It does change all the time. The turn around time at the moment once all the information is received is only a few days. In fairness to Capita, often there is significant delay from the GP.

The old system of going to a medical failing needing some information, going for a medical and failing again was a nightmare for all and very expensive. The triage system identifies issues and gets them to approved prior to a medical. It is not perfect and there are areas that can be improved. However as of yesterday there was no backlog at all in paperwork needing reviewed.

To make it faster: Make sure you give your correct details, respond to emails quickly giving permission for Capita to contact your GP. Check with your GP a few days after this that they have received a letter and get them to respond to it in a reasonable period, which I think is regarded as two weeks. The average TMU can take months, but this is often due to a tardy reply on the consent form from the candidate and then the GP not doing the forms for a long time from receipt. Sometimes they do not send enough information and more is required and that can lead to further delays. Keep on top of the process, return emails quickly can all help.
 

Capricorn87

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Good day @Hoofin , good advice sir.
I was on it like hair on soap, and got my reply from Capita that I am approved fit to move to the next stage, within this week.
 

ThreadpigeonsAlpha

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It does change all the time. The turn around time at the moment once all the information is received is only a few days. In fairness to Capita, often there is significant delay from the GP.

The old system of going to a medical failing needing some information, going for a medical and failing again was a nightmare for all and very expensive. The triage system identifies issues and gets them to approved prior to a medical. It is not perfect and there are areas that can be improved. However as of yesterday there was no backlog at all in paperwork needing reviewed.

To make it faster: Make sure you give your correct details, respond to emails quickly giving permission for Capita to contact your GP. Check with your GP a few days after this that they have received a letter and get them to respond to it in a reasonable period, which I think is regarded as two weeks. The average TMU can take months, but this is often due to a tardy reply on the consent form from the candidate and then the GP not doing the forms for a long time from receipt. Sometimes they do not send enough information and more is required and that can lead to further delays. Keep on top of the process, return emails quickly can all help.


We can agree to disagree on this one. They are incompetent, and the system is crap.


The sooner Capita is gone, the better. It’s an absolute dogs abortion.
 

Ninja_Stoker

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Always two sides to it, but the medical stage is a lot better today than it was three years ago or even one year ago.

The biggest improvement was the medical review aspect, which is covered by the Service Entry Medical Cell (SEMC) and they are pretty good. They apply a lot of pragmatism and are able to take risks whereas Capita are not permitted to accept risks under their contract.

I'd echo @Hoofin that a lot of the delays are through GP surgeries but even then, to be fair, GP Surgeries are there for primary healthcare issues, not to provide vocational (employment) reports, so getting angry with your GP for the slow turnaround is not particularly conducive to speeding up the process.
 

Chelonian

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...GP Surgeries are there for primary healthcare issues, not to provide vocational (employment) reports, so getting angry with your GP for the slow turnaround is not particularly conducive to speeding up the process.

Yep, someone grumbling that their file has not been promptly dealt with and citing ICO regulations almost guarantees that their file will remain at the bottom of the pile.

A more effective technique is to develop a friendly, respectful relationship with the back office staff at the GP surgery. Deploying a little bit of charm and politeness really can have an impact on the speed at which non-clinical admin is processed.
Bribery is an ugly word but back office staff at GP surgeries usually think fondly of anyone donating quality biscuits. :)
 

R

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I think it negatively impacts people applying from everywhere, not just over seas.
But it won’t change. The MOD has lost too much money on it, and are too embarrassed so they keep pushing it.
The contract is up in 2020 though. So hopefully it gets binned.

I had a chat with the CG during the princes visit on Tuesday and he is fully aware of the pipeline issues with Capita and recruitment, they have ideas about how to reduce the wait times, which would be inappropriate to go into on here. But its definitely something command is aware of and trying to resolve as a priority.
 

westy

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Always two sides to it, but the medical stage is a lot better today than it was three years ago or even one year ago.

The biggest improvement was the medical review aspect, which is covered by the Service Entry Medical Cell (SEMC) and they are pretty good. They apply a lot of pragmatism and are able to take risks whereas Capita are not permitted to accept risks under their contract.

I'd echo @Hoofin that a lot of the delays are through GP surgeries but even then, to be fair, GP Surgeries are there for primary healthcare issues, not to provide vocational (employment) reports, so getting angry with your GP for the slow turnaround is not particularly conducive to speeding up the process.

I didn’t have any problems with capita. I believe they turned me around quite quickly but then it all went to the medical cell and moved even quicker!

With regards to my GP, the emailed me the information I required, no charge! All I had to do was print off and send
 

ThreadpigeonsAlpha

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That’s good it’s finally being looked at. Not like it’s taken long enough.

Hopefully they are looking at getting rid of that whole non-medical professional undermining the medical screening at the gym to make money from unnecessary failures.
 

Daffs

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Have faith guys, the process went a lot smoother than anticipated. Capita did request extra info about a broken arm, once received it was days and all is approved now. Just got the email confirming his assessment date in Pretoria ! Thanksks Capita for the effeciency.
 
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